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Secure Payment

  • Introduction

    The Secure Payment service is powered by Alipay, the largest third-party online payment service provider in China, and a related company of Alibaba Group. It provides protection for both buyers and suppliers engaged in international trade.

    Secure Payment holds buyers’ payments while orders are being processed and delivered. Once both the buyer and supplier have verified that the transaction is complete, the money is released to the supplier.

  • Ordering

    1Find and contact a Secure Payment supplier

    To find a Secure Payment supplier, go to Wholesaler
    and search for products in the search bar.

    2Place a Secure Payment order

    There are two ways to place a Secure Payment order on Alibaba.com:

    • a. Ask the supplier to draft one for you;
    • b. Simply click Buy Now on product details Page and complete the Secure Payment contract.

    3Confirm Order online

    Confirm your order in your Order List page or Order Details page.

  • Payment

    4Make Payment

    1).Go to Order Management and find the order. Click Pay Now.

    2).Choose your preferred payment method and fill in the form. Currently, you can pay using Visa, MasterCard/Maestro, T/T (Bank Transfer), Western Union, QIWI, Web Money, Yandex and TEF (TransferênciaBancári).

    5Confirm receipt and leave feedback

    If you are satisfied with the item you've received, please click Confirm, Order Received.

  • Dispute & Refund

    6Open a dispute

    If the supplier has shipped the goods, but you want to cancel the order, please click Cancel Order Request.

    If you have not received your items, or you are not satisfied with your items, you can contact the supplier or click Open Dispute.

    Note: if the order has been completed, you are unable to open a dispute for the order.

    7Get a refund

    If a refund is has been paid, it usually takes 7 to 10 business days to arrive at your account.
    If you made payment via T/T, please provide your T/T account information.

  • More FAQs