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Inspection & Logistics

  • Inspection & Shipping with Alibaba.com

    When you place an order with your supplier, you want to be assured that the goods meet your quality standards before they are shipped.

    Selecting the right shipping method for your needs and budget can also be challenging.

    Here is how Alibaba.com’s Inspection & Logistics service makes selecting the right inspector & shipping method easy for you!

  • Inspection Service

    Using Alibaba.com's Inspection Service, you can have your order inspected by professional, independent third-party inspectors or inspection companies listed on Alibaba.com. These inspectors will visit the manufacturing and/or port facilities anywhere in China and provide reports, including photos, to certify that the goods being shipped meet the quality standards specified in your contract.

    Here's how it works:

    I.Find & Contact Inspectors

    1Go to inspection.alibaba.com and click
    2Filter inspectors based on your supplier’s location, your industry, language requirements, inspector and inspection type that meets your price and quality needs.
    3Contact your inspector and negotiate the price of the inspection. You can click to send an online inquiry to the inspector, or click to chat with the supplier in real time.

    II.Place an Inspection Order

    1Click on the inspector or inspection company you want to place an order with to get details about background, history and buyer’s reviews.
    2Click the “Order Inspection” button to start an online order:
    3 Fill in the information required and click
    4 The inspector or company needs to confirm the order. You can sign in to My Orders to check the status of your order.

    Note:
    “Unconfirmed Orders” are orders that have not been confirmed by the inspector. Before confirmation, you can modify the order. “Confirmed Orders” are orders that have been confirmed by the inspector.

    III.Make payment

    Once the inspector confirms your order, payment must be made via Alibaba.com's Secure Payment service. The money will be held in Secure Payment until you release it to the inspector after having satisfactorily received the completed Inspection Report.

    Remember: do not pay the inspector directly.
    Please, follow the steps below to make payment:
    1 Sign in to My Orders and go to "Manage Orders".
    2 Find the order and click the "Pay Now" button. (Hint: use the "Confirmed Order" filter to sort results).
    3 You can pay by Visa, MasterCard, Maestro, Western Union, WebMoney, Wire transfer, etc.
    4 Next, the inspector will conduct the inspection and upload the report. You can sign in to My Orders to check if the report has been uploaded by the inspector.
    5 Find the order and click "Check Details" under Report. (Hint: Use the "Report Uploaded" filter to show only orders with reports available.
    6 Click “Inspection Reports” to download a copy of the report.
    7After carefully verifying the inspection report, you can release payment to the inspector. Click the "Release Payment Now" button. (Hint: Use the "Report Uploaded" filter) and click “Confirm”.

    IV.Give feedback/ Submit a dispute

    Feedback
    You can offer feedback on the inspection service within 2 months after the payment is released. If no feedback is provided, a default feedback rating will be given for this inspection service. Take the following steps to give feedback:
    1 Sign in to My Orders.
    2Find the order and click the "give Feedback" button. (Hint: use the "Transaction Completed" filter to sort results).
    3You can rate inspectors in three areas: industry knowledge, service quality and report accuracy. Rate each area from 1-5 stars. In addition to the star ratings, you can also leave any comments that you have on the inspection service.

    Remember: you can only rate the report accuracy after you have received your shipment.

    4You can sign into My Orders to "Continue Feedback" when you receive your shipment, if you have already provided your first feedback.

    Dipute
    If you would like to dispute the validity of the Inspection Report, or if you have any other concerns, please email us at inspection@alibaba-inc.com.

  • Logistics Service

    Alibaba Logistics service (known as “Warehouse-to-Door Service”) partners major freight forwarders to provide sea, air & land shipping solutions from China to global destinations. Currently, this service delivers from China to eleven countries:

    - North America: United States of America,Canada.

    - Europe: Belgium, Denmark, France, Germany, Italy, Netherlands, Norway, Spain, and United Kingdom.

    Note: If you cannot find your country on the list, please contact your supplier to ask for a logistics solution.

    Here‘s how it works:

    I.Search for Logistics Solutions

    1Visit Alibaba Logistics. Input the place of departure & destination, and click 'search'. The system will generate a list of solutions for you based on your requirements.

    Sea FCL (“Full Container Load”): When the exporter or importer has exclusive use of a sea freight container (normally a 20ft or 40ft container), you can choose this international sea freight service to ship your cargo. Sea freight containers are usually loaded and sealed at origin and then shipped by a combination of sea, rail and/or road to the final destination.

    Sea LCL (“Less than Container Load”): When you don’t have enough cargo for a full container (FCL), you can choose the less than full container load (LCL) service, which is a sea freight service that groups multiple customers’ shipments together to fill a container and get your shipment moving without delay.

    Air: You can choose this service to get your cargo shipped by air. You will need to go to the airport to retrieve your cargo.

    Express: Choose this shipment method if you want the goods to be delivered at your doorstep. For transportation details, please check with your supplier.

    Railway: You can choose this service to get the cargo shipped by train. You will need to retrieve your cargo at the railway station.

    2Once you have found a shipping company, please click and fill in the following form to recommend this solution to your supplier:

    II.Place a Logistics Order & Make Payment

    1Have your supplier sign into Alibaba Logistics to place an order, or take a screenshot of your selected shipping method and show it to your supplier to place an order for you.
    2The supplier will settle the payment with Alibaba.com Logistics directly.
  • Inspection Service

    What is Alibaba.com's Inspection Service?
    With Alibaba.com’s Inspection Service, you can order services from professional 3rd-party inspectors and inspection companies directly on at inspection.alibaba.com. The inspector will visit the manufacturing and/or port facilities anywhere in China and make reports, including pictures, to certify that the goods being produced and shipped meet quality standards.
      Types of inspections generally offered:
      • Initial Production Inspection – checks the machinery and materials to be used for your order at the beginning of the production process.
      • During Production Inspection – a visual check on the quality of components, materials and finished products during manufacturing.
      • Final Random Inspection – a detailed visual inspection of samples selected at random to check that the quality, quantity and packaging conform to your samples and specifications.
      • Container Loading Check – supervision during container loading to ensure that the finished and packed goods meet your specifications (product type and quantity).
      • Factory Audit – ensures the factory adheres to local and international labor laws; checks the factory’s capabilities, management and operating procedures.
      • Other services are available as specified by Inspectors.
    Does Alibaba.com charge any service fees for buyers using Inspection Service?

    No, Alibaba.com does not charge any fees. The buyer only needs to pay the inspection company.

    How do I leave feedback for my inspection order?
    Sign into My Orders and click the 'Give Feedback' button to give your first feedback, or if you have already provided your first feedback, click 'Continue Feedback' to complete feedback for the transaction.
      You can rate inspectors in three areas: industry knowledge, service quality and report accuracy. Rate each area from 1-5 stars. In addition to the star ratings, you can also leave any comments that you have on the inspection service.
    How do I find an Inspection Service?
    To find Inspection Services on Alibaba.com: A list of Inspection Services and their contact details will be displayed. For information including price, please contact the Inspection Service provider directly. You can send messages to Inspection Service providers by clicking Contact Inspector. You can also chat with Inspection Service providers in real time or leave an offline message by using our instant messenger tool, TradeManager.
    How much should I pay for the inspection fee?
    Please note that different inspection companies will charge different fees. It also depends on your products, location and detailed inspection requests. Please contact the inspection company directly about the inspection fee. To learn more, please click here
    How do I check and manage an inspection order?
    1. Sign in My Alibaba account;

      2. Click Transaction Services and then All Inspection Orders;


          3. Then you can manage your orders.

    Logistics

    What services does Alibaba.com Logistics provide?
    Alibaba.com Logistics partners major freight forwarders to provide sea, air & land shipping solutions from China to global destinations.
      For more information, please refer to Alibaba Logistics.
        You can also find the page as the picture below shows:
    How do I arrange payment for the freight charges?
    Freight charges are supposed to be paid by the supplier.
    How do I place an order on Alibaba.com Logistics?
    Please get your supplier to sign in to Alibaba Logistics. and place an order or take a screenshot of your selected shipping method and show it to your supplier to place an order for you.
    What countries can I ship to using Alibaba Logistics?
    Warehouse to Door service currently delivers from China to eleven countries. Buyers can place and track orders online.
      The eleven countries are::
      • North America: United States of America, Canada.
      • Europe: Belgium, Denmark, France, Germany, Italy, Netherlands, Norway, Spain, United Kingdom.
        • More countries will be added. Please contact us if your country is currently not listed.
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